CIO’s focusing on data analytics and cybersecurity

Data analytics and issues surrounding cybersecurity are ranked as the most pressing issues faced by government CIO’s in 2019, according to a new survey released by research and advisory firm Gartner.

Beating out increased technology investment and cloud technology for top spots, the survey results reflects CIOs’ acknowledgment that artificial intelligence (AI) and data analytics will be the top “game-changing” technologies for government in 2019.

The CIO Agenda Survey gathered data from over 3,000 CIOs across 89 countries from both private and public sectors.

“Taking advantage of data is at the heart of digital government — it’s the central asset to all that government oversees and provides,” said Rick Howard, VP analyst at Gartner. “The ability to leverage that data strategically in real time will significantly improve government’s ability to seamlessly deliver services, despite increased strain on finite resources.”

The survey also found an uptake of AI solutions, with 10 per cent of government respondents saying their organisation has already deployed AI solutions, while another 39 percent saying they intend to deploy in the coming two years.

“AI introduces new insights and delivery channels that will enable governments to scale in magnitudes not previously possible,” Mr. Howard said. “This will allow reallocation of valuable human resources to more complex processes and decisions.”

According to Mr. Howard, the fact that cybersecurity remains an area of projected increased spending reflects government’s recognition of its role as the steward of public data, with secure transactions now table stakes for governments in a digital world.

“In today’s digital world, cyberattacks are highly visible, increasingly malicious and costly, and they erode the public’s trust,” Mr. Howard said. “Government CIOs have steadily increased their prioritization of cybersecurity over the years and have gained executive commitment to vigilance in ensuring that ever-evolving malicious attacks and threats are mitigated to the greatest extent possible.”

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