LGNSW produces guide to inclusive tourism

A report commissioned by Local Government NSW (LGNSW) and co-funded by NSW Department of Industry, NSW Family and Community Services, LGNSW and the University of Technology Sydney, has urged tourism operators and businesses to provide better information and services for people with a disability, older people and young families in order to capitalise on the growing market.

The report looked at the latest domestic tourism data, analysed international tourism trends and case studies as well as the level of potential growth in the Australian inclusive tourism market.

It found:

  • $8.9 billion was spent on overnight or day trips in Australia by people with a disability, older people or young families from January to March 2017

  • Inclusive Tourism expenditure is expected to reach 25% of total tourism market by 2020

  • There is a multiplier effect of 0.5 that can be applied to expenditure of people with a disability because they often travel with companions

  • The size of the inclusive tourism market is likely to double over the next 40 years

  • The Chinese, UK, European and US markets of people travelling with a disability could be worth up to $10 billion a year.

President Linda Scott said business, tourism and local government representatives had been working closely to develop more resources to help businesses understand how they can provide better services to the inclusive tourism market.

This included:

  • A series of roadshows on how to cater to the inclusive tourism market;

  • An expanded set of mandatory questions for tourism operators to answer as part of their listing with the Australian Tourism Data Warehouse; and

  • An online training course targeted at councils and businesse that provides advice on what tourism operators or councils can do to help provide better services to the inclusive tourism market including better information, access and gustomer service.

More information is here http://www.lgnsw.org.au/inclusivetourism

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